Return & Refund Policy

Effective Date: 09-29-2025
Last Updated: 09-29-2025

At bbapron, customer satisfaction is our priority. This Return & Refund Policy explains when and how you can return products, request exchanges, or claim refunds.

1. Eligibility for Returns

You may return products if they meet the following conditions:

• The item is unused, unworn, unwashed, and in its original packaging.
   

• The return request is made within 14 days of delivery.
   

• Proof of purchase (order confirmation or receipt) is provided.
   

2. Non-Returnable Items

The following items cannot be returned unless they are faulty, defective, or incorrect:

• Bespoke / Custom Products (e.g., personalized aprons, embroidered workwear, custom-printed items).
   

• Event-related orders (e.g., products tied to a specific event or appointment).
   

• Gift cards, vouchers, or promotional items.
   

3. Return Process

1. Contact our customer service team at [Insert Email] within 14 days of delivery.
    

2. Provide your order number, reason for return, and photos (if applicable).
    

3. Our team will confirm eligibility and provide return instructions.
    

4. Pack the item securely and return it to the provided address.
    

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

4. Refunds

• Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
   

• Shipping charges are non-refundable (unless the return is due to our error).
   

• If you used a discount code or promotion, the refund will reflect the actual amount paid.
   

5. Exchanges

• Standard products (aprons, t-shirts, polos, hoodies, caps, workwear) may be exchanged for a different size, color, or style (subject to stock availability).
   

• Bespoke/custom items cannot be exchanged unless defective.
   

6. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect product:

• Contact us within 7 days of delivery.
   

• Provide order details and photos of the issue.
   

• We will arrange a replacement, repair, or full refund (including return shipping).
   

7. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, please check with your bank or card provider.
   

• If the issue persists, contact us at [Insert Email] with your order details.
   

8. Contact Us

For return or refund requests, please contact:

Contact Us