Privacy Policy
Effective Date: 09-29-2025
Last Updated: 09-29-2025
1. Information We Collect
We may collect and process the following types of personal data:
a) Information You Provide
- Account & Order Details: Name, email, phone number, billing address, shipping address, payment details.
- Bespoke Designs & Appointments: Uploaded designs, preferences, requirements, and appointment details.
- Communication: Any information you provide when contacting us (via forms, email, or live chat).
b) Information We Collect Automatically
- Device & Usage Data: IP address, browser type, device information, cookies, and analytics.
- Order Tracking & Status Data: Order numbers, delivery progress, and status updates.
c) Information from Third Parties
- Payment providers (e.g., Bank) for transaction confirmation.
- Delivery/courier services for order fulfillment updates.
2. How We Use Your Information
We process personal data for the following purposes:
- To process and fulfill your orders, including bespoke product requests.
- To provide appointment booking and manage event/workwear services.
- To update you on order status, delivery, and account notifications.
- To improve our Website, customer experience, and product offerings.
- To communicate with you about promotions, offers, and news (if you consent).
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To comply with UK and EU laws, regulations, and tax requirements.
3. Legal Basis for Processing
We process your personal data under the following lawful bases (as required under UK GDPR and Data Protection Act 2018):
- Contractual necessity: To process your orders and appointments.
- Legal obligation: For tax, fraud prevention, and regulatory compliance.
- Consent: For marketing communications and promotional emails.
- Legitimate interests: To improve our services, Website performance, and security.
4. Cookies and Tracking
We use cookies and similar technologies to:
- Enable essential Website functions (e.g., shopping cart, login).
- Analyse Website traffic and performance.
- Personalize content and improve your shopping experience.
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You can manage or disable cookies through your browser settings
5. Sharing Your Information
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We may share your personal data with:
- Payment providers: To process secure transactions.
- Delivery partners: To deliver your orders.
- IT and hosting providers: To operate and secure our Website.
- Marketing tools (if consented): To send promotional messages.
We never sell or rent your personal data.
6. Data Retention
We retain your information only as long as necessary:
- Order and transaction data: 6 years (for legal/tax compliance).
- Account data: While your account is active.
- Marketing preferences: Until you unsubscribe or withdraw consent.
7. Data Security
We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
However, no online system is 100% secure, and we cannot guarantee absolute security of your data.
8. International Data Transfers
As a UK-based business, we primarily process your data in the UK.
9. Children’s Privacy
Our Website is not intended for children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: